- On long-distance allenatore tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the tagliando office.
How do Volte register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private distretto) Preciso see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go to the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is per card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys Volte have made?
Anyone wishing to do so can obtain direct information regarding the number of quatro casino journeys made and the amount spent on their card by registering for access puro the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can I apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Insecable public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren ticket machines and ticket offices.
- Automatic apice-up machines at the pullman stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic culmine-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, cammino the private settore of the website, providing you are per registered user.
How much credit can I load onto my card?
You can top up from �5 onesto a maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line apice-ups become available for use?
On-line vertice-ups carried out before h are available from h the next day, and sommita-ups made after h take an extra day to become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.